Maintenance & service

Predictable visits. Clear SLAs. Fewer Sunday surprises.

Maintenance is not a line-item—it is insurance on throughput. Our tiers align visit frequency, parts economics, and emergency escalation with how critical water is to your revenue model.

Silver
Quarterly visits

SAR 1,150/ mo

Scheduled visits/yr: 4 / yr

Filter replacements: Labor only

Emergency response: 12h callback

TDS audit reports: Bi-annual snapshot

Priority dispatch: Standard

Parts discount: 10% discount

Annual deep-service: Optional add-on

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Gold
Bi-monthly visits

SAR 1,850/ mo

Scheduled visits/yr: 6 / yr

Filter replacements: Core cartridges included

Emergency response: 4h callback

TDS audit reports: Quarterly audit PDF

Priority dispatch: Priority dispatch

Parts discount: 18% discount

Annual deep-service: One annual deep-service

Platinum
Monthly engineering rounds

SAR 2,650/ mo

Scheduled visits/yr: 12 / yr

Filter replacements: Full consumables envelope

Emergency response: 2h critical response

TDS audit reports: Monthly trending + alarm

Priority dispatch: Named technician pool

Parts discount: 25% discount

Annual deep-service: Two deep-services + steam trap check

Compare at a glance

Scheduled visits / yr

4

6

12

Filter replacements included

Labor only

Core cartridges

Full envelope

Emergency response time

12h callback

4h callback

2h critical

TDS audit reports

Bi-annual

Quarterly PDF

Monthly + alarms

Priority dispatch

Standard

Priority

Named pool

Parts discount

10%

18%

25%

Annual deep-service

Optional

1 included

2 + steam check